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Return Procedures and Policies

One Time Replacement with Free Cross Shipping
In the rare event of a part falure, our warranty program provides replacement of the failed part that was supplied by us. Visible and invisible security marks are applied to every shipment. If the wrong part was delivered, a photo of your original will be required to ensure a proper replacement. It's important to understand how part numbers work and that the same item can have several different part numbers. Just because the part number is not an exact match doesnt not mean the wrong part was sent.

Refunds
If we cannot get you a working part in a similar time frame as the original order, we do offer refunds minus shipping & handling. This is quite rare. Some returns may be subject to a substantial restocking fee of up to 50% under certain circumstances. All of our parts are sold as Grade A system pulls unless otherwise noted. Drop shipments and bulk orders are also subject to this exchange only policy if we are unable to inspect the merchandise firsthand prior to shipment. Shipment Rejection
It is important to understand the distinction of a failed part and a rejected part. These are not the dsame thing, and rejected parts are NOT covered as part of the replacment warranty. Rejected parts can still be exchanged but just under a different catregory. It's also critical that rejected shipment are retruend immediate after the rejection occurs. Customers refusing to retrun rejected parts back may not recieve replacments until this reqwuirement is satisfied. No refunds based on the following criteria:

shipping delays by the courier after a package is verified to be "in transit"

any online tool or resource that suggested the wrong part

drop shipments from our suppliers to the customer directly

buying the wrong part based on a misdiagnosed problem

rejecting the part based on slight wear that does not affecting performance

modifying the part in any way including removing stickers and adding screw holes

bulk shipments deemed to be faulty over 15 days after delivery for any reason

special orders where a return has been authorized, received, and a store credit issued

consumable or user serviceable component failure ie., cables, lamps, batteries, or bulbs

deciding the part is no longer needed for any reason

cancellation by your customer or project

Variations or versions of manufactures part numbers, software or firmware.

parts that require OEM or mfg support, software, or programming

refusal to return any part of the original order.
LCD Panel customers cannot return panels just because a consumable / user servicable component fails. If you can see the image with a flashlight, it is not an LCD panel failure and is not subject to RMA. The most likely causes of LCD failure without physical visible defects are:

inverter failure

blown bulbs or tubes

poor mainboard voltage to the inverter

broken cable filaments
Items Damaged in Shipping
Any item that arrives damaged or broken must be delivered to your local shipping branch and an insurance claim must be opened using the insurance number affixed to the package. Once we are able to see that the shipper is in custody of the damaged item, we can begin the RMA process. Insurance allow us to replace your item without having to wait for the investigation to conclude. Replacements can be shipped immediately by placing another order. Refunds are issued when we are funded from the claim either through the shipper or our vendor.
RMA Process
After the RMA form is submitted and verified in transit, we can cross ship a replacement of "In Stock" items designated with "Same Day Shipping".
IMPORTANT SHIPPING NOTES FOR USPS AND OTHER MAJOR CARRIERS

Returns are only accepted at the return address provided above.

There is no alternate return addressfor carriers that do not deliver to a US Post Office.

This post office accepts deliveries from UPS, FEDEX, DHL, and Global EMS.

Tracking Service or Delivery Confirmation (DC) service is mandatory.

All return shipments must be presented at a shipping counter.

USPS Click and Ship shipments (22 digit prepaid/preprinted DC numbers) are not eligible for cross shipment.

For USPS customers, you must retain your stamped green DC slip with 20-digit tracking number.

This is the number that should be entered into the RMA form above, not your original tracking number.

Make sure the package is over 3/4" thick so USPS DC can be applied properly when verified throughout transit.

Packages under 3/4" thick often get returned because USPS DC cannot be used on flat envelopes.

We are not responsible for lost RMA shipments.
Lost Shipments
If a shipment is officially termed "lost" by the courier, a replacement will be sent. Most couriers begin an official investigation 30 days after a package has been shipped. In most cases, we can provide an advance replacement with any major credit card to minimize further delays. Replacements can be shipped immediately by placing another order. Refunds are issued when we are funded from the claim either through the shipper or our vendor.